Shipping And Returns
MANUFACTURE TIME
|
lens type |
time |
|
Non-Rx |
1-2 business days |
|
Single vision |
2-3 business days |
|
Blue block lenses |
3-5 business days |
|
|
3-5 business days |
|
lens type |
time |
|
Photochromic |
3-5 business days |
|
Tint |
5-7 business days |
|
Mirror |
5-7 business days |
|
Polarized |
5-7 business days |
* Processing time might be longer based on your lens complexity.
SHIPPING TIME
|
contry |
SHIPPING METHOD |
RATE |
estimated delivery TIME |
|
UNITED STATES |
USPS |
$5.95* |
9-18 business days |
|
UNITED STATES |
UPS/FEDEX |
$24.95** |
4-8 business days |
|
CANADA |
AIRMAIL |
$5.95* |
7-20 business days |
|
CANADA |
UPS/FEDEX |
$24.95** |
5-10 business days |
|
All other countries |
airmail |
$5.95* |
7-30 business days |
|
All other countries |
DHL |
$24.95** |
3-7 business days |
Please note: Delivery time may be affected by weather, holidays, or natural disasters.
Frequently Asked Questions
Q 1. Can I track my order?
You can check on the status of your order on our Order Tracking page.
Q 2. How long will it take to get my glasses?
This depends on what lenses and shipping method you choose, namely the time includes the processing time and shipping time.
Q 3. Will I be charged for any extra payment except for the products and shipping charges?
A certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it.
Q 4. When can I be entitled to free shipping?
When your order amount exceeds $69, you will be entitled to free Standard shipping on your order; Also if your order is over $249, you will have a free Expedited shipping.
Q 5. How do you handle shipping delays?
Sometimes a shipping delay will occur due to weather, or customs inspections for example. Please do not worry, we will be responsible for any logistic issues and will not let our customers experience any loss.
As a general rule: If your order can not be delivered to you in 1-2 months, we will process full refund to you or remake a new pair of glasses for you at no additional cost.
Q 6. What’s the difference between international airmail and expedited shipping?
Orders going through Expedited Shipping are delivered a lot quicker than International Airmail. Orders going through International Airmail are scrutinized less by customs in your country and subject to less custom duties, but take longer for delivery.
If you need your glasses in a hurry, we would advise you to select expedited shipping service.
30-Day Exchange & Return:
If you aren’t totally satisfied with your purchase, or made a mistake during the order, please contact our customer service team within 30 days after receiving the products, we’ll provide free exchange (only shipping fees will apply) or a 50% refund. Each order is eligible for a one-time exchange/return. For exchanges or orders placed with store credits, there is no second time return.
30-Day Warranty:
You have 30 days from the date you receive the glasses to contact us for a return, covering any possible defect in materials and workmanship, we will remake new glasses for you at no additional charge or issue a full refund after the issue is confirmed.
Note: This warranty does not cover damage caused by accidents, negligence, or improper care.
365-Day Frame Guarantee:
Our 365-Day Frame Guarantee means Customers are eligible for a one-time frame replacement within 365 days. A replacement frame will only be issued if there are clear defects in material and workmanship.
A.WITHIN 30 DAYS
GlassesShop.com may ship a new frame at no additional charge.
B. After 30 DAYS to 365 DAYS
GlassesShop.com may ship a new frame charging customers 50% of the frame plus shipping fees.
HOW TO RETURN YOUR GLASSES:
1. Contact our Customer Service Department at [email protected] to approve the return.
2. All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth. Package your glasses securely and make sure to include your name, contact information order number and why you returned the glasses.
3. We recommend shipping your return by a traceable method. (GlassesShop.com is not responsible for shipping damages or lost shipments.)
4. Once your return is received, we will process refund in 7 working days. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Questions? Concerns? Email us at [email protected] or call our Customer Service Department at Toll Free 1-855-202-0123 or contact us via live chat. Our hours are 9:00 AM to 5:00 PM Mon to Fri. (EST)
Frequently Asked Questions
Q 1. When will I receive the refund?
*If you used PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days.
*If you used credit card/debit card to pay for the order, the refund will be back to your credit card/ debit card in about one week. The actual time may depend on the processing time of your bank. Please feel free to contact us if you don’t receive the refund within the days listed above.
