How to return my Free Glasses Try-on glasses Trial Package?
Step 1: 7 days after receiving your Free Glasses Try on Frames, pack up all 5(even if you've found a winner).
Step 2: Affix your prepaid return label to the outside of the box, covering up any old labels.
Step 3: Put the glasses try on at home package in your mailbox nearby or drop it off at the post office and you're all set!
Is GS Free Home Try-on project available for the countries or regions beyond American mainland?
Sorry, the glasses try on at home project of GS is currently only available for the customers who are located in the American mainland.
When will my free glasses try on trial package arrive?
Once you place the order, you will receive the Home Try-on package within 3-5 working days. Then you can try on glasses at home free.
Can I order 2 Home Try-on Trial carts at once?
Sorry, we only send one Home-Trial package at a time. With the package, home try on sunglasses and other glasses would become really easy.
Is the shipping of Home Try-on order also free?
Yes! We provide free standard shipping service to let you try on glasses at home free.
If Home Try-on is free, why do you need payment details?
We require the payment details for security purposes. Meanwhile, the deposit will be needed by means of credit card limit deduction. The Home Try-on service is free of cost actually because we will refund the deposit to you if everything goes well. However, the deposit will not be returned if frames are not returned or damaged frames are returned.
Can I return my Home Try-on order after 1 Week?
Sorry, the deposit may not be returned to you if you don’t return the Home Try-on frames on time. In case you are in any special condition, please contact us at
[email protected].How can I check my Home Try-on order status?
You could check your latest order status via
the link or check your email from GLASSESSHOP cause we will update the order status for you and send the information to your email address.
When Will I receive my deposit once I return the Home Try-on parcel?
The deposit will be released once your returned parcel is received by us and pass the complete quality inspection. Then, the concrete arrival date will depend on the processing time of your bank. Any doubt, please contact us at
[email protected].